Privacy Policy & Account Info

Section 01

Information We Collect

We collect the minimum information necessary to provide our services. This may include:

Personal details you provide, such as your name, phone number, and email address
Location information, when you use features like ride booking and live tracking
Device and usage information, such as app version, device model, and crash reports

Section 02

How We Use Your Information

To provide ride-hailing and related services
To improve app functionality, performance, and user experience
To communicate with you about rides, updates, or support
To ensure safety, fraud prevention, and compliance with legal requirements

Section 03

Data Sharing

We do not sell or rent your personal information. Data may only be shared with service providers (such as payment processors and mapping services), legal authorities if required by law, and drivers — only the information necessary to complete your ride.

Section 04

Account Deletion

You can delete your account anytime by visiting your profile page in the app and selecting Delete Account. Alternatively, you may contact our support team for assistance.

Section 05

Data Retention

8-day retention period

Once your account is deleted, personal data is retained for 8 days before being permanently removed from our systems.

Section 06

Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials private.

Section 07

Your Rights

You may request access, correction, or deletion of your personal data at any time by contacting our support team. We will respond to all requests within a reasonable time frame.

Section 08

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the app or our website. Continued use of our services after changes are published constitutes your acceptance of the updated policy.

Section 09

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via our support page or at tech@lavalite.co.za.

Last updated: November 2025

Section 01

How to Delete Your Account

Deleting your account from any Lavalite Tech platform is straightforward. Follow these steps:

Open the platform — Go to the website or app you wish to delete your account from (CRM, Workspace, E-Commerce, etc.)
Go to your Profile — Navigate to your profile or account settings page, usually accessible from the top-right menu.
Find Delete Account — Scroll to the bottom of your profile/settings page and click the Delete Account button.
Confirm deletion — You'll be asked to confirm. Once confirmed, your account deletion is initiated immediately.

Can't find the option?

If you're unable to locate the Delete Account option, contact our support team and we'll assist you directly.

Section 02

What Gets Deleted

When you delete your account, the following data is removed:

Your profile information, including name, email, and phone number
Your activity history and usage data associated with the account
Your login credentials and authentication tokens
Any content or files you uploaded that are not required for legal or compliance purposes

Section 03

Data Retention After Deletion

8 days from deletion

Data collected from our software has a retention period of 8 days from the time of account deletion. After this period, all personal data is permanently and irreversibly removed from our systems.

Some non-personal, anonymised data may be retained for analytics and service improvement purposes. This data cannot be used to identify you.